Read everything before creating a support ticket, you will most likely find your answer down below.
DEPOSIT, WITHDRAW AND WAGER
I made a deposit but I didn't get my coins, What should I do?
Please read our safety guide here!
No need to worry, our dear support will take care of this ASAP. This error is usually caused by a Steam failure or lag on Steam's end, we however have no problem at all at finding these errors in the "trade" history of our bots.
Keep in mind! For refunds in this category, you need to create a ticket within 24H from the time the error occured, or we cannot guarantee any refunds. This is very important, as the trading history cannot go too far in the past always.
I have steam mobile authenticator activated, but I still can't withdraw/deposit! What to do?
Keep in mind that new Steam accounts need to wait 15 days after activating Steam Guard as well as 7 days after activating Steam Mobile Authenticator before they can trade. You'll have to wait 15 days again if you decide to turn off Steam Guard, or 7 days if you change your mobile number!
Remember you cannot trade CS:GO items if you have a CS:GO VAC ban, Community ban or trade ban.
I tried to withdraw a skin, but I didn't get an offer and my coins are gone! What should I do?
First of all, allow 30 minutes to pass, Steam can be having issues and offers could be delayed! If 30 minutes pass and you still haven't received a trade offer or your coins back, create a support ticket. Wait patiently, usually our support responds very quickly (within 1-3H), but sometimes some tickets might take longer to investigate, you will receive an answer within 24 hours!
WITHDREW A CSGO SKIN AND DID NOT GET THE OFFER
CSGO withdrawals are based on a P2P (Player To Player) system, while we are monitoring trades on our end, the actual trade is being made between you and another Steam user. The trades are being accepted on the other end by a Steam user and therefore we have no control over them.
If you don't receive an offer within 15 minutes or if your offer was canceled, you will be refunded automatically. If you don't have your coins back after 30 minutes, please contact us.
I try to withdraw/deposit, but I see Zero Escrow duration. What does this mean?
This means you either don't have your mobile authenticator activated, or you just activated it and it didn't pass 7 days yet (or 15 days in case your steam account is very new).
What is Wager?
Wager is the amount of balance you can withdraw without the need to place bets. It is a way to protect the withdrawal methods we have available, as well as a barrier to prevent users from using this site as an exchange site, be it for skin trading purposes or any kind of illegal activity (such as money laundering)
Keep in mind wager is exclusively for personal use and cannot be shared or transferred with other users.
Wager works on a weekly basis, the wager you generate with a bet lasts for one week since the time you made the bet.
HOW MUCH % DO I HAVE TO WAGER BEFORE I CAN WITHDRAW?
The answer is it depends (values written below). Example: For every 1000 coins you bet in roulette, your wager balance will be increased by 1000 (Check your wager in the ACCOUNT page). The wagered balance will get larger for every bet you place, and the total amount of wager represent the amount of coins you can withdraw.
Every time you withdraw skins, your wager will be subtracted from your total wagered amount.
Bets have to be of at least 10 coins for them to count towards your wager.
Amount of wager given according to bets:
Roulette, Crash, Minesweeper, Tibian Dice and Matchbetting: 100%
Note: you will not receive wager on Crash bets cashed out before 1.20x
Note: you will not receive wager on Matchbetting bets with multiplier below 1.20x
Note: you will not receive wager from Combo bets if any individual match in the bet has a multiplier below 1.20x
Note: in Minesweeper mode, you need to click at least 7 times with 1 bomb, 5 times with 3 bombs, 3 times with 5 bombs or once with 24 bombs in order to receive wager.
Jackpot and Russian Coinflip: 5% to the total pot to the winner of the round.
WHAT ARE THE REQUIREMENTS TO WITHDRAW ITEMS?
You need to deposit at least once ($2) or play with a total amount of at least $50 in order to withdraw.
Your wager has to be higher than withdraw amount.
CAN I CANCEL A WITHDRAWAL?
No, once you have requested a withdrawal it cannot be cancelled. If you decline the trade offer by mistake you can request the same offer again after some minutes by going to WITHDRAW and pressing RETRY WITHDRAW.
IS THERE ANY ADVANTAGES WHEN USING CRYPTOCURRENCIES?
Yes! You receive 60% bonus coins with every cryptocurrency deposit! If you deposit cryptocurrencies worth 100$, you will receive 160.000 coins! In addition to that, if you deposit over $500 at once, you will receive an additional 5% bonus, and if your deposit is over $1000 that bonus is increased by another 5%! Example: deposit $1000 and receive 1.700.000 coins (70% bonus!)
HOW MANY OF MY COINS DO I RECEIVE WHEN I WITHDRAW CRYPTOCURRENCIES?
It works the same way deposits work. There are no withdrawal fees compared to deposits. If you deposit 100$ worth of crypto you receive 160.000 coins, if you withdraw 160.000 coins you receive 100$ worth of crypto.
Note: cryptocurrency withdrawals are currently not available
I played the game CRASH, and I pressed the withdraw button, but I couldn't withdraw! What to do?
This problem can be linked to high latency on either user end or server end. We always advice our players to use "auto cashout" when playing crash to avoid this from happening. We are NOT giving refunds for these types of problems IF there is no clear evidence that the user can provide that will prove that this happened. An example is a video recording with the exact "game ID" of the round (found in transaction page) and time / date.
I have CSGOatse.com in my name, followed the Twitter account and own and played CS:GO for 100 hours, but I still can't collect free coins?
This can happen, but don't worry! First of all, make sure all three steps are correct by pressing "INFO" and checking none of them are marked in red text. If one of them is in red it means you haven't completed the step correctly or it has not been recognized by the site, after you make sure it's correct, relog so that the site will update your new information!
If they're all green and you still can't collect your coins, copy the text of the error you're receiving and provide it to an administrator in the chat or in the support, we'll get back to you shortly!
Can you help me transfer coins to my other account, because ... .... ...?
The reason does not matter, CSGOatse will never transfer your coins to another account. This is strictly against our policy.
In addition to that, using multiple accounts is strictly against our Terms of Service and it's a bannable offense.
HOW CAN I SEND COINS?
It is no longer possible to send coins to a different user, sorry!
CAN I GET FREE COINS?
Yes! We give users the chance to win free coins every hour! The amount of coins is based on levels, you can see all the amount of coins that correspond to each level HERE.
WHAT IS MEGA ROUND?
Mega Round is a very rare special roulette round that can happen at any random time. Once in a while a roulette round will be special, the multiplier of Red and Black will change from 2x to 5x and Green will go from 14x to 50x. The Mega Round only affects bets that were already placed for the upcoming roulette round, and you will not be able to know when the round is coming before it's already happening, so playing on that specific round only is not possible, the round is a surprise and only affects bets already placed.
The Mega Round comes with a special sound effect, new colours for the roulette (Bronze, Silver and Gold), as well as a special pop up and chat message so there's no way for you to miss it!
IS THERE ANY TAX AT ALL?
The 2 games with tax on CSGOatse are Russian Coinflip and Jackpot. The tax is 7% and can be reduced to 5% by having csgoatse.com in your name. The tax is deducted from the whole amount of the pot and winners cannot receive less than what they joined with.
There are three different jackpot rooms you can choose from to play:
- Low pot: 10-5.000 coins
- Mid pot: 250-25.000 coins
- No limit pot: 10-20.000.000 coins
You can place up to two bets per round, but the total amount cannot exceed the limit of the pot.
I BET ON A TEAM AND THE MATCH ENDED IN A DRAW, WHAT HAPPENS NOW?
If we do not offer the option to bet on the draw outcome (for example, CS:GO BO2 matches), if they draw you will receive your coins back.
If we do offer the option to bet on the draw, then that's a possible outcome with a different multiplier, you can bet on it the same way you can bet on a team to win. If this match ends in a draw only those who bet on the draw will receive coins, if you bet on a team, you lose the bet.
American Football, Basketball and Hockey matches without the DRAW option available take the full event score into consideration, this includes (but is not limited to) additional time, overtime, penalty shootouts.
Note: if the match is an elimination match (e.g: playoffs), you're betting on the match, not the qualification itself.
MATCH START TIME AND CLOSING BETS
The time shown on the matchbetting page is the time the match is set to start. Bets may be closed 10-20 minutes before the match starts to ensure a fair betting field for everyone as well as make up for potential last time timing changes by the tournament host
WHY IS MY BET REFUNDED?
If a match is cancelled, postponed (for over 24 hours), forfeited, suspended or wasn't fully played, or a player retires, played with stand-ins (unless it's known long before), the bets will be refunded. Keep in mind matches postponed for less than 24 hours may not be refunded.
Combo bets are currently in beta stage, changes will be made, errors may happen, bear with us! If you have any issue or feedback you'd like to give, please send it through the site's support.
You can select up to five matches in one bet. This currently support regular bets only, special bets are not supported at this time
During this stage, we're keeping max bet amounts low while we make sure everything is working as intended. This WILL be increased in the future, don't worry!
In addition to that, during the beta stage combo bets cannot be cancelled and they will not generate wager (this is the first thing we'll change as soon as we can!).
If a match in a combo bet is cancelled, that match will be removed from the bet and the combo bet will go on normally. Note that if a match is removed, the multiplier that came with it is also removed from the bet. Example: if a match with 2x multiplier is cancelled, the multiplier of the combo bet overall will be divided by two.
ACCOUNT / OTHER
WHAT IS MY LEVEL?
Your level corresponds to the amount of coins you've bet on the site. You can see how much you need to reach each level HERE, as well as on your ACCOUNT PAGE.
Levels are used for a lot of different things, it's required to be able to use the chat, hourly giveaway and it affects the amount of free coins you can get every hour. On top of that, it gives you a nice way to stand out from the crowd in the chat!
You get level for bets that generate wager.
Note: Minesweeper bets do not count towards levels.
WHAT ARE THE LEVELS REQUIREMENTS?
You can find level list HERE.
I LOGGED INTO MY ACCOUNT AND ALL MY COINS ARE GONE?
When this happens there are a ton of possible reasons that might have caused it, but one thing that is for sure, is that it has nothing to do with errors from our site.
Reason 1: Just by entering the site you will be automatically logged in most of the time, someone around you can have used the coins to play on your account.
Reason 2: Virus / Exploits / Scripts / Harmful browser extensions. CSGOatse does not advice any of their users to use any kind of extensions in their browser when playing on CSGOatse.
There are a lot of more things that can cause problems, here are only 2 mentioned above. Lastly, we do NOT refund these types of incidents. We only refund what we can see and prove in our logs / DataBase.
I USED MY "FRIEND'S"/SECOND ACCOUNTS TRADELINK, BECAUSE MY STEAM ACCOUNT IS VAC BANNED / TRADE BANNED / NO MOBILE AUTHENTICATOR, BUT I CAN'T WITHDRAW SKINS TO IT?
This is a big No-no! This is not possible with any bot, the only account you can withdraw to is the account you are logged into on CSGOatse! A loss of coins caused by this error is not guaranteed to get refunded.
INDIVIDUAL DEPOSIT BONUS
We reserve the right to hand out bonuses to users that we believe are worthy of one. Be it for being an outstanding member of the community, helping out with important reports, being a remarkable player of the site, or any other reason that is important enough for it.
PARTNERSHIP / SPONSORSHIP - WOULD YOU LIKE TO SPONSOR ME/US?
The short answer is yes! However:
We do not sponsor youtube channels with under 10 000 subscribers.
If you do have more than 10 000 but without an active fan base, there is only a slim chance of getting us to sponsor you.
We do not sponsor CSGO teams at the moment, if we ever will do it, we will be contacting them.
For business related questions please send us a support ticket and select "Marketing / Partnership" as reason.
GENERAL GIVEAWAY REQUIREMENTS
If the giveaway prize is given in coins:
- Your CSGOatse account must be in good standing. It cannot have any kind of restrictions in place (chat mutes excluded).
- Your Steam account cannot be community banned.
- Your CSGOatse account cannot be flagged as suspicious.
If the giveaway prize is given through Steam:
- All the requirements above.
- You cannot have a VAC ban / trade ban on the game the prizes are from.
- You must have Steam Guard in good standing and cannot have any trading restriction whatsoever.
Do NOT contact the support about your chat mute. We do not shorten mutes, we do not remove mutes, we do not have a log with your mute reason either so it's up to you to read the chat rules and understand what you did wrong. You can see your mute duration in your ACCOUNT page.
BEFORE CREATING TICKET
If you tried to withdraw and did not get a trade offer or the coins back then please wait up to 30 minutes before sending a support ticket.
If your issue is related to a transaction, be it a skin transaction or a bet, you must provide the transaction ID which you can find in the Latest Transactions table in your Account page. If it is related to a bet, it is very important to contact us as soon as possible.
When writing to the support, keep in mind that you are writing to people whose sole purpose is to help you with your problem, please keep that in mind and allow 48H to pass before messaging us again.
Tickets that have been answered in the FAQ will not be answered by the support team, so please make sure that you read through it all before creating a ticket here: